Viato Service

Good hosts know their business and are happy to advise

We don't just offer you a software solution, we offer a piece of our philosophy: we thrive for having satisfied customers. This is because most of us are from the industry and we know and understand the pain points well. Our goal is to put your accommodations in the best spotlight online and to market them successfully. That's what Viato Service stands for.

Consulting

Together with you, we develop customized strategies for the perfect promotion of your accommodations. We show you new ways and possibilities to increase your occupancy and sales. The focus here is on selecting the right hotel portals, optimizing room rates and rate structures. Learn through us how to overcome the challenges in a competitive online market.

Technical support

We train you and your employees on the easy use of our products. In doing so, we accompany you from implementation to flawless operation with webinars, face-to-face and telephone training.

You will quickly notice how well the entire system works and how the individual functions and modules interact. This turns your online sales into a smooth-running sales machine, which we maintain whenever necessary.

Emergency support

We are also there for you during difficult and extraordinary times. If important systems fail and your sales are jeopardized as a result, we are at your side with our emergency support, even on weekends and holidays.

Knowledge databases

Our knowledge is not only based on our own experience. We search all industry-relevant databases for you and are thus your watchers for developments in the market. Don't miss any trends and ask us about the latest opportunities and movements that could also be relevant for your company. Browse through our diverse online knowledge offerings such as videos, manuals, the Wiki or the FAQs.