Viato Service

We don’t just offer a software solution we share a part of our philosophy: we’re passionate about keeping our customers happy. Much of this comes from the fact that most of us are industry experts who truly understand the pain points you face. Our goal is to showcase your accommodations in the best possible light and help you market them successfully. That’s what Viato Services stand for.

Consulting

Have you recently taken over a property or are you managing one temporarily? Is your daily business something completely different, yet you’d like a foothold in short-term rental? Do you want to offer your future guests the perfect price, at the right time, in the right place?

Whether it’s a vacation rental, apartment, business loft, guesthouse, hotel, or campsite, we work with you to develop tailored strategies for marketing your property effectively. We show you new ways to increase both occupancy and revenue.

Our main focus areas are:

 Development of an appropriate sales strategy and selection and management of the right online distribution channels (OTAs and direct sales)

 Design of a pricing and rate structure to increase occupancy, average daily rate (ADR),and RevPAR

 Support in selecting suitable systems and interfaces to automate processes and reduce the operational workload

Let us show you how to overcome these challenges in today’s competitive online marketplace.

Technical support

We train you and your employees on the easy use of our products. In doing so, we accompany you from implementation to flawless operation with webinars, face-to-face and telephone training.

You will quickly notice how well the entire system works and how the individual functions and modules interact. This turns your online sales into a smooth-running sales machine, which we maintain whenever necessary.

Emergency support

We are also there for you during difficult and extraordinary times. If important systems fail and your sales are jeopardized as a result, we are at your side with our emergency support, even on weekends and holidays.

Knowledge databases

Our knowledge is not only based on our own experience. We search all industry-relevant databases for you and are thus your watchers for developments in the market. Don't miss any trends and ask us about the latest opportunities and movements that could also be relevant for your company. Browse through our diverse online knowledge offerings such as videos, manuals, the Wiki or the FAQs.